LinSig Software Support is designed to provide LinSig users with help and assistance both in the use of the software but also in the application of the modelling techniques used in LinSig to practical real world models.
This section tells you about software support and how to purchase it. If you have already purchased software support and wish to access it you can find it here.
Software Support provides the following benefits:
Software Support is included free of charge for the first 12 month after purchasing a new LinSig Licence, provided a Software Support Agreement is instated. After the free Software Support Period expires paid Software Support is available as detailed below. When upgrading from one major Version of LinSig to another, for example from LinSig 2 to LinSig 3, no free support is included but any unused Support period for the old version is transferred to the new version free of charge if a new Software Support agreement is instated.
Shortly before any free period of support expires you will receive an option to cancel your Software Support Agreement. If you decide to continue software support the following prices will apply annually:
Site Size | Annual Renewal Price |
Single PC Site Licence | £375.00+VAT |
Four PC Site Licence | £425.00+VAT |
Ten PC Site Licence | £475.00+VAT |
Network Unlimited PCs Site Licence | £525.00+VAT |
If your organisation owns a number of site licences, you may be interested in a Corporate Software Support Agreement. This allows you to have one Support Agreement covering all sites within your organisation for the same product, at discounted rates. It also avoids the need to renew separate agreements for each site as and when they expire and ensures that all sites within your organisation have the same access to software support. All sites within an organisation must be included within the agreement. If you would like to change to a Corporate Support Agreement or would like any more information, please contact us for a quotation.
Our Software Support Agreements are continuous agreements. This means that at renewal time the following procedure is used:
We have chosen to use continuous support agreements for the following reasons:
To recommence support again after a period without support, there is a £100 + VAT surcharge on the support renewal prices as listed above.
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